SUMMARY
A Delivery & Fulfillment Associate is responsible for transporting products and other goods from farms to businesses, food pantries and institutions. Duties include loading goods, using navigation tools to arrive at the right address, delivering orders to the correct address and filling orders. Additionally, supporting warehousing duties and fulfillment tasks.

JOB DUTIES AND RESPONSIBILITIES

• Load, fulfill,  transport, and deliver farm goods to buyers or businesses in a safe, timely manner on hub delivery days (M-F) and occasional special deliveries

• Review orders before and after delivery to ensure that orders are complete, the charges reflect the quantity and quality of the product delivered, and the customer is satisfied.

• Assist with loading and unloading items from clients.

• Provide excellent customer service, answering questions, and handling complaints from clients during delivery communications.

• Adhere to assigned routes, follow time schedule and maintime timesheets.

• Abide by all transportation laws and maintain a safe driving record.

• Prepare reports and other documents relating to deliveries.

• Maintain a clean and food safe delivery vehicle

• Operate equipment and machines, such as cars, trucks, forklifts, etc.

• Maintain consistent and transparent communication with other hub staff, including daily report outs. 

• Be detail oriented and maintain systems, practices, and policies that support smooth operations of the hub and organization

• Provide feedback and insights on ways to improve customer service and logistics efficiency

REQUIRED SKILLS AND EXPERTISE

• A valid driver’s license

• Clean driving record

• Knowledge of how to handle materials safely, such as food or chemicals

• Familiarity with using navigation systems

• Time management to ensure deliveries are made on schedule

• Excellent vision and hand-eye coordination to stay safe while driving

• Physical ability to load and unload heavy cargo

• Support warehouse operations, maintaining clean and tidy workspaces and assisting with packing and fulfillment

POSITION DETAILS

Location: Office hours as needed, but the majority of time is spent in the field.

Type of Position: Part-time, Contracted

Hours per week: 20-30 hours, primarily Wednesdays and Fridays needed with additional days variable week to week.

*Must be available for early morning start times and routes

Pay Scale: Starting at $20 per hour

Classification: Non-exempt

Reports to: Region Roots Food Hub Coordinator a/o Executive Team

Benefits: Workers compensation; future opportunities for generous paid time off, health insurance, and retirement packages with full time hours

Please submit your resume, cover letter and list of references to anne@nwifoodcouncil.org (Anne Massie) and virginia@nwifoodcouncil.org (Virginia Pleasant, PhD).